SMS Assist is a technology-driven facility management company that provides comprehensive maintenance and repair services to commercial and residential properties. The company operates primarily in the United States, serving a diverse range of clients including retail chains, property management firms, and residential communities. SMS Assist leverages a robust network of over 20,000 contractors, known as Affiliates, who are equipped with advanced technology to efficiently route technicians and confirm service completion in real-time. This allows for superior service delivery to over 186,000 client locations. The business model is based on a subscription and service fee structure, where clients pay for access to the platform and the services rendered by the Affiliates. SMS Assist generates revenue through these fees, ensuring a steady income stream while driving down operational costs for clients through improved efficiency and proactive maintenance planning. The company is backed by world-class venture partners and is recognized for its disruptive technology and strong leadership.

Keywords: facility management, real-time data, contractor network, maintenance services, repair services, commercial properties, residential properties, efficiency, proactive planning, subscription model.